Warranty

Last updated: August 19, 2026

Every product sold on this website is covered by a manufacturer warranty against defects in materials and workmanship. The exact warranty term is not the same for every product — it depends on the manufacturer and product category — so we publish it on each individual product page rather than quoting one blanket number here.

1. Where do I find the warranty term for my product?

Open the product page for the item you bought (or are considering) and look at the Key Features list — the specific warranty period (for example "12-month standard warranty" or "3-year shell warranty, 12-month parts warranty") is listed there for that product. If you can't find it or aren't sure, email info@azarialuxuryspa.co.za with the product name and we'll confirm it in writing before you buy.

2. What does the warranty cover?

The manufacturer warranty covers defects in materials or workmanship that appear under normal household use — for example a pump, heater, or control panel that fails on its own during the warranty period. It does not cover:

  • Normal wear and tear, fading, or cosmetic marks over time
  • Damage from incorrect installation, misuse, or neglect
  • Damage from failing to follow the care instructions supplied with the product
  • Damage caused by transport once the item has been signed for in good condition (report transport damage within 48 hours instead — see our Return Policy)
  • Consumable or hygiene-sensitive parts (filters, covers, cushions) unless stated otherwise on the product page

3. How do I make a warranty claim?

  1. Email info@azarialuxuryspa.co.za with your order number, the product name, a description of the fault, and photos or a short video if possible.
  2. We'll confirm whether the issue is covered within 2 business days.
  3. If covered, we'll arrange a repair, replacement part, or full replacement — whichever is appropriate for the fault — in coordination with the manufacturer or their local service agent where applicable.

4. Warranty vs. our 30-day return policy

These are two different things. Our 30-day return policy covers change-of-mind returns and items that arrive damaged or incorrect, within 30 days of delivery. The manufacturer warranty described on this page covers defects that appear later, for the full length of the product's specific warranty term. Nothing on this page limits your statutory rights under South African consumer protection law.